Frequently Asked Questions
Most major credit cards (Visa and MasterCard) and debit cards are accepted by Beegbit. In addition, we also accept wire transfers. Depending on your country of residence, there may be other payment options which will reflect when you are purchasing your Bitcoin.
As of now, Beegbit only supports Bitcoin.
In order to calculate the exchange rate, we take an average rate of the exchanges as well as the miners we are working with. As a result, we are able to provide the most attractive and most accurate buy/sell rates.
The exchange rate is determined once Beegbit has received the funds and has processed the order.
The fees for transacting on our exchange platform may range anywhere between 5% to 8%. This will depend upon your chosen payment method. Also, your location will play a role in determining the exchange fee charged. For your convenience, when you enter a fiat amount when making a purchase, the relevant fees, including the BTC amount will be displayed on the dashboard. This will reflect before you complete the purchase.
It may take up to 24 hours for your Bitcoin to appear in your wallet.
You have the ability to cancel any order prior to actually receiving the Bitcoin. However, once the cryptocurrency has reached your wallet, you will not have the option to cancel.
Providing your ID, driver’s license or passport is required in order for us to remain compliant with KYC and AML policies.
Beegbit is a cryptocurrency exchange platform that allows you to purchase in Bitcoin. In order to buy Bitcoin, you will be required to create a Beegbit trading account. After funding your account, you will be ready to purchase Bitcoin on our exchange. At Beegbit, we will ensure that your cryptocurrencies are delivered directly to you.
The registration process is quick and easy with Beegbit. You simply need to provide some basic information on our website. Once your email and phone number have been verified, through an email message and code via SMS, your new account with Beegbit will be created.
Security and safety are important to us at Beegbit. This is why we have implemented strong security protocols for our registration process. We require identifying documents to be submitted and take other verification steps to protect you from any potentially fraudulent activities. You do not be required to verify your information each time you make a transaction.
After registering and creating your new Beegbit account, you will automatically be given your own wallet. You can also lookup the address of your wallet through our platform as well. Simply visit the "Wallets" section and click the "Receive" button.
Prior to submitting your first order to purchase Bitcoin, we are required by law to know some of your personal details. Because Beegbit is a legitimate financial services company, legally we have to implement Know Your Customer (KYC) standards. These requirements help us prevent fraudulent activity or other illegal uses of our exchange. This also helps keep the platform safe for you and everybody else using the exchange to invest in Bitcoin.
You can submit your identifying documents using a scanned image or you can take a photograph of your documents with a quality digital camera. Simply save the images as jpegs, and you can then send them to us via mail to support@beegbit.com The documents can also be uploaded via your personal dashboard in your Beegbit account.
You can rest assured that your personal information will be safe and secure with Beegbit. We have implemented the highest level security protocols and encryption systems to ensure you are always protected.
If you happen to run across some questions while using our exchange, you can be sure that our customer service team will be ready and willing to provide answers. Our representatives are thoroughly trained and have comprehensive knowledge of the platform. Simply contact us by using the contact form on the Beegbit website, or you can send an e-mail directly to us: support@beegbit.com.